Your time is Valuable and So Is Ours!
Cancellations/ No Show
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for another valued client to schedule themselves for therapy.
If you are unable to provide 24 hours advance notice, we will not be able to fill your preferred time slot, you will be charged a ($30.00 fee) which will be applied to your next appointments invoice. This fee must be paid in full prior to your next treatment.
No-shows and or arriving late
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged for their missed appointment and future service or services may be denied until payment is made in full.
Anyone who is more than twenty minutes late for their appointment will be treated as a No-Show and charges will apply for the full session booked.
Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment...and regardless of the length of the treatment actually given, you will be responsible for the "full" session.
Out of respect and consideration to myself and other customers, please plan accordingly and be on time. Thank You!
Simcoe Therapeutic Massage has a 24 hour cancellation policy.
Your appointment time is reserved for you, therefore, if you cannot provide 24 hours notice, a cancellation fee will apply.